To Make A Complaint
We will:
- Acknowledge it within 5 working days of receipt.
- Normally deal with it fully and provide a final response, in writing, within 20 working days of receipt.
- Keep you informed by letter, telephone or e-mail, as you prefer, if we need more time.
- Provide a final response, in writing, at the latest within 40 working days of receipt.
- Liaise, at your request, with anyone acting formally on your behalf.
Complaints should be sent to:
Customer Services
SwiftQuest Associates Ltd
69 Lynton Avenue, London. W13 0EA
Tel: 020 8998 3545
E-mail: customer.services@swiftquest.co.uk
If you are not satisfied with our final response, or if we exceed the response timescales, you may refer the complaint to The Property Ombudsman scheme (TPOs): Tel: 01722 333306, E-mail: admin@tpos.co.uk, Website: www.tpos.co.uk
We will co-operate fully with the Ombudsman during an investigation and comply with his final decision.